Privacy Policy

INTRODUCTION

This document sets out the privacy policy of Supacenta Pty Limited ACN 054 718 508 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy Principles to have a privacy policy. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

DEALING WITH US ANONYMOUSLY OR UNDER A PSEUDONYM

You have the option to interact with us anonymously or using a pseudonym where it is lawful and practicable to do so. However, in most cases, we will need to collect personal information from you in order to provide you with our services, respond to your inquiries, or send you promotional materials.

TYPES OF PERSONAL INFORMATION WE COLLECT

• • The personal information we collect may include the following:
    • name;
    • postcode;
    • email address;
    • social media information;
    • telephone number and other contact details;
    • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
    • any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

HOW WE COLLECT PERSONAL INFORMATION

We will collect your personal information in a lawful and fair way. We will only collect your personal information where you have consented to it, or otherwise in accordance with the law.

How we collect information from you

We may collect personal information where you:

• contact us through our website;
• receive goods or services from us;
• submit any of our online inquiry forms;
• communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
• interact with our website, social applications, services, content and advertising;
• respond to our advertisements on social media platforms, including through lead generation ads;
• enter competitions or promotions that we run (including via social media platforms).

We will notify you at or before the time we collect your personal information about how we will use and disclose it. This notification may occur through this privacy policy, collection notices on our website forms, or through other communications we send to you.

How we collect information from cookies

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

• to provide goods, services or information to you;
• for record keeping and administrative purposes;
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
• to improve and optimise our service offering and customer experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). This includes sending you information about our related businesses and co-branded promotional information about our ongoing partnerships with other businesses. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
• to consider an application of employment from you.

We will not share your personal information with third parties outside of our group of companies without your consent, except as outlined in this privacy policy.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We respect your privacy, and we will take reasonable steps to keep your personal information confidential and protected. We may disclose your personal information to:

• our professional advisors such as lawyers, accountants and auditors;
• our related entities;
• our business partners where you access services or products through links or promotions we provide (we may receive a commission or revenue share from those partners); or
• any third parties you have consented personal information to be disclosed to.

We may also disclose personal information to third party contractors as required for us to provide our goods and services to you, such as cloud-service providers (including Campaign Monitor), IT professionals, marketing agencies and debt collection agencies.

We take care to work with such third parties who we believe maintain an acceptable standard of data security and require them not to use your personal information for any purpose except for those activities we have asked them to perform on our behalf.

We will not otherwise disclose your personal information unless:

• you have consented to us disclosing your personal information for particular circumstances;
• as needed in an emergency or in investigation suspected criminal activity;
• we are required to disclose under a subpoena, court order or other mandatory reporting requirements;
• we reasonably believe that disclosure of your information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
• it is reasonably necessary for the establishment, exercise or defence of a legal claim; or
• it is otherwise authorised or required by law.

STORAGE OF YOUR PERSONAL INFORMATION

Your personal information is stored on Campaign Monitor, a subscription-based email marketing service. Campaign Monitor stores data on servers located in Australia, the United States, and Germany, and may operate disaster recovery sites or have personnel in additional overseas locations who may access the personal information we hold.

We also may use Google Analytics to track web traffic information which is operated by Google which stores information across multiple countries.

When you communicate with us through a social media service such as Facebook or Twitter, the social media provider and its partners may collect and hold your personal information overseas.

When we disclose your personal information to overseas recipients (including through Campaign Monitor), we take reasonable steps to ensure they handle your personal information in accordance with the Australian Privacy Principles. By providing your personal information to us, you consent to this overseas disclosure.

MARKETING

We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Cth) (Spam Act).

If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.

Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:

• have explicitly opted-in to receiving email marketing from us in the past; or
• were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.

You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.

DATA Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. If you unsubscribe from our mailing list, we will remove your information from our active database, though we may retain certain records for legal or administrative purposes (such as maintaining unsubscribe records to honour your opt-out preferences).

SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

CCTV Surveillance

We operate closed-circuit television (CCTV) systems throughout Supa Centa Moore Park, including in common areas, car parks, and entry/exit points. These systems may record video and images of individuals for the purposes of:

• Ensuring the safety and security of visitors, staff, and property;
• Managing incidents, disputes, or complaints;
• Assisting law enforcement and regulatory authorities where required;
• Monitoring foot traffic and operational efficiency.
•  

CCTV footage is stored securely and only accessed by authorised personnel or disclosed to third parties where permitted or required by law.

WIFI

By accessing any WiFi service provided at Supa Centa Moore Park, you consent to us and our WiFi service providers using the types of information collected during use of the WiFi service as set out in this privacy policy and for the purposes set out in this privacy policy.

We also de-identify and aggregate data from your use of the WiFi Service for market research and data analytics purposes. We may also disclose your personal information to our related bodies corporate and service providers, including those located outside of Australia. We also collect information about your usage of the WiFi Service by using cookie files and other tracking technology.

This privacy policy provides further information about how we handle personal information and how you can contact us to access, correct or complain about the handling of your personal information.

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

COMPLAINTS

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response to your complaint, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

• Attention: Privacy Officer
• Terrace Tower Group
• PO Box 109
• Double Bay NSW 1360
• Telephone: 02 9332 2744
• Email: privacyofficer@ttgroup.co

Our privacy policy was last updated on 12 November 2025.